Privacy Policy

Last updated: October 27, 2026

ChillNest operates this store and website at trychillnest.com, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ChillNest is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device and through the use of cookies and similar technologies;
  • From our service providers when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services, including to process payments, fulfill and ship your orders, manage your account, handle returns, exchanges and warranty claims, enable reviews, and recommend products.
  • Marketing and advertising, such as sending promotional communications by email, text message or postal mail, and showing you online ads based on your activity on the Services.
  • Security and fraud prevention, including to authenticate your account and detect, investigate or act on possible fraudulent, illegal, unsafe, or malicious activity.
  • Communicating with you, including to provide customer support.
  • Legal reasons, including to comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How We Disclose Personal Information

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Depending on where you reside, you may have a right to opt out of this; you can do so on our Your Privacy Choices page.
  • When you direct, request us or otherwise consent to our disclosure, such as to ship you products or through social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms or policies, and to protect the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of those sites, and you should review their policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, contact us to request deletion. We do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention

No security measures are perfect or impenetrable, and information you send to us may not be secure while in transit. We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of the personal information we hold about you, and to opt out of the "sale" or "sharing" of your personal information for targeted advertising. You can opt out on our Your Privacy Choices page. If you visit with the Global Privacy Control signal enabled, depending on where you are, we will treat it as an opt-out request for that device and browser. Other than Global Privacy Control, we do not respond to "Do Not Track" signals. You can unsubscribe from promotional emails at any time using the link in our emails; we may still send you emails about your orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, and you may designate an authorized agent to make requests on your behalf.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. For transfers out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact

For questions about our privacy practices, or to exercise your rights, email support@trychillnest.com or call 1-800-972-1408.