Refund & Return Policy

Last updated: October 27, 2026

30-night trial

You have 30 days from the day your ChillNest is delivered to request a return for a full refund of the product price.

To be eligible, your ChillNest must be unused, clean and in its original packaging, with all parts included (unit, pad, hose and guide). Because the pad is a bedding product, we cannot accept items that have been used or soiled, for hygiene reasons. You'll also need your order number or proof of purchase.

How to start a return

Email us at support@trychillnest.com with your order number. We'll reply with return instructions and the address to send it to. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong item

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo or short video, and we'll make it right at no cost to you. Defects that appear later in the first year are covered by our 1-year warranty.

Exchanges

Need a different size? The fastest way is to return the item you have and, once the return is accepted, place a new order for the right size. You can also email us and we'll help you with the swap.

Refunds

Once we receive and inspect your return, we'll email you to let you know if the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since we approved your return, contact us at support@trychillnest.com.

Questions

Email support@trychillnest.com. A real person will help you.