Refund & Return Policy

Refund & Return Policy

FRESHEE™

At FRESHEE™, we are committed to your satisfaction and personal care experience. Please review our policy below for returns, refunds, and order support.

📦 Shipping Notice

Due to high order volume, some shipments may experience slight delays. This may result in delivery taking a few additional days beyond the estimated timeframe.

We appreciate your patience — our team is working hard to deliver every order as quickly as possible.

📌 Tracking Information

Tracking information is typically sent within 5–10 business days after your order has been processed.

❌ Order Cancellations

Orders may be fully canceled within 24 hours of purchase.

After this period, orders may already be in processing. If so, you may request a return once the item has been delivered.

🔄 Returns

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return:

  • The product must be unused and unopened (for hygiene and safety reasons)

  • Must be in its original packaging

  • Must be in the same condition as received

⚠️ Due to the nature of our product (personal hygiene spray), we cannot accept returns of opened or used items.

📩 Return Instructions

To start a return, you must first contact us at:

📧 support@freshee.com

We will provide you with the return address, as it may vary depending on your location.

⚠️ Please do not send any items back without contacting us first.

⚠️ Do not refuse delivery as a method of return.

Return shipping costs are the responsibility of the customer.
We do not charge restocking fees.

💳 Refunds

Once your return is received and inspected, your refund will be issued to your original payment method.

You will receive a confirmation email once the refund has been processed.

Please allow 2–5 business days for the refund to reflect, depending on your bank.

🚫 Non-Eligible Cases

Refunds or returns may be denied if:

  • The product has been opened or used

  • The return request is made after 14 days of delivery

  • The item is not in its original condition

📦 Lost or Delivery Issues

If your package is lost, delayed, or has delivery issues, please contact us at:

📧 support@freshee.com

We will review your case and work with you to find the best solution.

🤍 Our Commitment

Your satisfaction is important to us. If you have any concerns, please reach out — our support team is here to help.